Answer patients’ practical questions, not medical ones.
A clinic’s phone rings with the same questions: are you open Saturday, do you take my insurance, what do I bring. SiteMind answers those from your website and patient guides, links the page each answer came from, and says so when your content does not cover a question.
What your visitors ask. And what SiteMind does with it.
Do you accept Delta Dental?
Answers from your insurance page, if you list the plans you take, and links it.
What should I bring to my first appointment?
Answers from your new-patient page or an uploaded preparation guide.
Are you open on Saturdays?
Answers from your opening hours page as it stood at the last crawl.
Is this rash something to worry about?
Your site will not cover this, so it declines rather than guessing. You can also tell it in its instructions to point people to a phone number or emergency services.
What to give it. So it can answer those questions.
Your public pages
Services, practitioners, locations, hours, insurance and fees pages.
Patient guides as files
Upload preparation and aftercare leaflets as PDF or Word.
Written answers
Write exact answers for questions you want handled word for word, such as how to cancel.
Where it stops. Worth knowing before you start.
Not for medical advice
It answers only from your content and declines what is not covered. It is not a clinical tool and should not be presented as one.
Not for patient records
SiteMind is built for public information. Do not upload patient records, and do not ask visitors for health details in the chat.
It does not see your booking system or appointments
SiteMind answers from your pages and files. It cannot look up your booking system or appointments unless you connect your own system with an AI action, available on Growth and above.
Questions. Answered plainly.
Not sure it fits your business? Ask us and we will say honestly.
Contact usIt can link to your booking page. Booking inside the chat needs an AI action connected to your booking system, on Growth and above.
It answers only from the content you give it, and when nothing relevant is found it declines without calling an AI model. Keep clinical advice out of the content you give it.
You can set the language it replies in from the widget settings, and it answers from your content in that language.
See it answer from your own site. Free for 3 days, no card needed.
No credit card required2-minute automated setupEmbed with one line