Knowledge that isn’t on your website. Upload it once.
Manuals, policies and price lists often live in files. Upload them and the assistant answers from them alongside your site.
Files, FAQs and notes. All answerable in one place.
Five file types. PDF, Word (DOCX), plain text, Markdown and CSV.
FAQ import. Import question and answer pairs in bulk. Each pair becomes its own entry.
Entries you write. Add a knowledge entry by hand for anything that isn’t written down anywhere else.
Checked before it’s read. PDF and Word files are checked by their contents, not only their names, before anything is processed.
Edit after upload. Every passage from a file can be edited or deleted in the knowledge base.
Sync instead of upload. From Growth up, sync documents from Notion, Google Drive, Confluence, GitHub and Dropbox.
How it works. Three steps.
Upload your files
Drop them into the knowledge base, or import a list of FAQs.
They’re split into passages
Each file is read in the background and indexed for search.
The assistant answers from them
File passages are searched with your pages, so one answer can use both.
Compared with a typical chatbot. Where it shows.
| Many chatbots | SiteMind | |
|---|---|---|
| Information only in files | Only the website is read. | Files and FAQs answer alongside your pages. |
| Fixing one line | Re-upload the whole document. | Edit that passage directly. |
| Docs in Notion or Drive | Copy and paste them in. | Sync them directly on Growth and Pro. |
Files and documents. Questions, answered plainly.
Something we didn’t cover? Ask us and we’ll answer it.
Ask a questionPDF, Word (DOCX), plain text, Markdown and CSV. You can also import FAQs.
Yes. Passages from files count toward the same knowledge limit as your website pages.
Yes. Uploaded files are encrypted at rest, kept to your workspace and only used to answer your own visitors.
Try it on your own website. Free for 3 days, no card needed.
2-minute setupWorks on any websiteCancel anytime